Privacy policy

Effective Date: 18 July, 2026
Last Updated: 18 July, 2026
To be read with shopify privacy policy

1. INTRODUCTION

Welcome to UrPetPalace. We operate the website urpetpalace.com (hereinafter referred to as the "Service" or "Store"). This Privacy Policy describes how UrPetPalace ("we", "us", or "our") collects, uses, processes, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. SCOPE OF PRIVACY POLICY

This Privacy Policy applies to all personal information processed by UrPetPalace, including data collected through our desktop and mobile websites, our Facebook and Instagram Commerce Shops, our email newsletter sign-ups, customer service interactions, and any other digital touchpoints linked to our Store. It does not apply to the practices of third-party websites or services that we do not own or control.

3. INFORMATION WE COLLECT

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data You Provide to Us

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

First name and last name
Email address
Phone number
Shipping and billing address
Order details and transaction history

Automatically Collected Device & Usage Data

When you access our Store, shopify store automatically collect certain technical information sent by your browser or mobile device, including:

IP address
Browser type and version
Time zone setting and geographic location
Operating system and platform
Pages visited, time spent on those pages, and unique device identifiers
For more details please also read Shopify's official privacy documentation

4. HOW WE USE YOUR INFORMATION

UrPetPalace uses the collected data for various operational, analytical, and marketing purposes, including:

To process, fulfill, and ship your orders.
To manage your customer account and process payment transactions securely.
To communicate with you regarding order confirmations, shipping updates, and customer support inquiries.
To send you marketing newsletters and promotional offers (if you have opted-in to receive them).
To monitor, analyze, and improve the performance, design, and user experience of our Store.
To detect, prevent, and address technical errors, fraudulent transactions, or unauthorized activities.
To comply with applicable US state, federal, and international laws, regulations, and legal obligations.

5. LEGAL BASIS FOR PROCESSING (GDPR NOTICE)

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We process your data under the following legal bases:

Performance of a Contract: To fulfill our contract with you (i.e., processing your payment and shipping your purchased products).
Your Consent: When you have given us clear consent to process your data for a specific purpose (such as subscribing to our marketing newsletter).
Legitimate Interests: To improve our services, optimize our ad campaigns, and protect our website from fraudulent activity.
Compliance with the Law: To fulfill our statutory legal duties, including accounting, tax reporting, and regulatory requirements.

6. PAYMENT PROCESSING

To process payments on our Store, we use secure, third-party payment processors (such as Shopify Payments, Stripe, and PayPal).

UrPetPalace does not directly collect, store, or view your credit card details or bank account information. All payment processing is handled in compliance with the Payment Card Industry Data Security Standard (PCI-DSS), which is managed by the PCI Security Standards Council. This ensures that your payment information is encrypted and processed securely.

7. ORDER FULFILLMENT (CJ DROPSHIPPING)

UrPetPalace operates on a dropshipping business model. When you place an order on our Store, the physical fulfillment and shipping of your product are handled by our trusted third-party dropshipping partner, CJ Dropshipping (operated under Yiwu Cute Jewelry Co., Ltd., based in Hangzhou, China, with fulfillment warehouses in the United States).

To fulfill and deliver your order, we must share limited customer data with CJ Dropshipping:

Shared Data: We share only your First and Last Name, Shipping Address, and Phone Number.
Purpose: This data is shared strictly for the purpose of printing shipping labels, packaging the product, and dispatching it to your address.
Data Protection: CJ Dropshipping is contractually obligated to use this data solely for order fulfillment and is prohibited from storing, sharing, or using your personal information for any secondary marketing purposes.

8. COOKIES & WEBSITE TECHNOLOGIES

Shopify uses cookies, and similar tracking technologies we are using to track the activity on our Store and hold certain information to improve your user experience.

The tracking tools active on our Store include:

Shopify Cookies: Essential cookies required to keep track of items added to your shopping cart and to ensure secure checkout.
Google Analytics 4 (GA4): Used to track website traffic, user pathways, and demographic data.
Meta Pixel & Conversions API (CAPI): Used to track the performance of Facebook and Instagram ad campaigns and to optimize ad targeting based on purchase behaviors.
LinkedIn Insight Tag: Used to track professional demographic traffic and B2B lead inquiries.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Store (such as the cart checkout) may not function properly.

9. SHARING & DISCLOSURE OF INFORMATION

We do not sell, rent, or lease your personal information to third parties. We only share your data with trusted service providers (after your permission) who help us run our business:

Shopify: Our e-commerce platform host, which processes our website data and securely manages customer checkout.
Fulfillment Partners: CJ Dropshipping, to package and ship your physical orders.
Marketing Providers: To deliver our authorized email marketing campaigns.
Legal Authorities: We may disclose your information if legally required to do so by US state or federal authorities, courts, or law enforcement to comply with subpoenas, court orders, or tax audit requirements.

10. DATA SECURITY

The security of your personal data is highly important to us. We followed standard technical and administrative security measures, including Secure Socket Layer (SSL) encryption (HTTPS) across our entire website to encrypt all data transmitted between your browser and shopify servers.

However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

11. DATA RETENTION

UrPetPalace will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy:

Order Information: We retain purchase and transaction records as per international data policy to comply with US federal tax, accounting, and legal requirements.
Marketing Data: We retain your email address and marketing preferences until you choose to unsubscribe from our newsletter, which you can do at any time by clicking the "Unsubscribe" link at the bottom of our emails.

12. INTERNATIONAL DATA TRANSFERS

UrPetPalace is operated from the United States. Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

When you purchase from UrPetPalace, your data is:

Transferred and stored securely on Shopify's servers in the United States and Canada.
Transferred securely to CJ Dropshipping's servers in China and the United States strictly for the purpose of shipping and delivery.

By using our website and submitting your personal data, you consent to these international transfers in accordance with this Privacy Policy.

13. YOUR PRIVACY RIGHTS

Depending on your location, you have certain rights regarding your personal information, including:

The Right to Access: You have the right to request copies of the personal information we hold about you.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The Right to Erasure: You have the right to request that we delete your personal data (under certain legal conditions).
The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, in a structured, readable format.

To exercise any of these rights, please contact us at the email address listed in the "Contact Information".

14. US STATE PRIVACY RIGHTS (CALIFORNIA CCPA/CPRA & VIRGINIA VCDPA)

Because UrPetPalace is physically operated from the state of Virginia, and conducts business in California, we comply with both the Virginia Consumer Data Protection Act (VCDPA) and the California Consumer Privacy Act (CCPA/CPRA).

If you are a resident of California or Virginia, you have the following specific rights:

Right to Know/Access: You can request a list of the categories of personal information we have collected, shared, or disclosed about you over the past 12 months.
Right to Delete: You can request that we delete any personal information we have collected from you.
Right to Correct: You can request that we correct inaccurate personal information.
Right to Opt-Out of Sale or Sharing: We do not sell your personal data for money. However, using advertising pixels (such as Meta and Google tags) can legally be considered "sharing" or "selling" data under state laws. You have the right to opt-out of this sharing.
Non-Discrimination: We will never discriminate against you, deny you services, or charge you different prices for exercising your privacy rights.

To submit a request, please email us at urpetpalace@gmil.com with the subject line "US State Privacy Rights Request."

15. INTERNATIONAL VISITORS (GDPR COMPLIANCE)

If you are visiting our Store from the European Union (EU), European Economic Area (EEA), United Kingdom (UK), or Switzerland, we comply with the General Data Protection Regulation (GDPR).

UrPetPalace acts as the Data Controller of your personal information, while Shopify and CJ Dropshipping act as Data Processors. If you have any complaints regarding how we process your data, you have the right to lodge a complaint with a local Data Protection Authority in your country.

16. CHILDREN'S PRIVACY

UrPetPalace does not knowingly collect or solicit personal information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take immediate steps to remove that information from our database.

17. THIRD-PARTY WEBSITES

Our Store may contain links to third-party websites (such as our official social media pages or partner blogs). We are not responsible for the privacy practices, cookie policies, or content of those external websites. We advise you to read the privacy policy of every website you visit.

18. POLICY UPDATES

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.